Accessibility Assistance

MagicCon: Amsterdam is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at [email protected]. We will do our best to assist you and address your accessibility needs.

We believe it is important that RAI Amsterdam is accessible to everyone. For that reason, RAI Amsterdam has special facilities to receive visitors with reduced mobility or disabilities as easily as possible. Please find all details about RAI Amsterdam Accessibility, here RAI Amsterdam is accessible to everyone | RAI Amsterdam.

It is possible to borrow a wheelchair. A reservation is needed and can be made by sending an email to [email protected] and providing us with the following information:

• Name
• Phone number
• Pick up date
• Event / trade name

Your reservation is complete after the confirmation e-mail. A deposit of € 50.00 cash and a valid ID is mandatory.

The person using the wheelchair will need to show a valid disability card and will need to pay for their own ticket. 

Please Note: You must stop here to get your Accessibility sticker credential. There is no Accessibility pre-registration before the event - this is all done onsite at the event.

There will be an Accessibility Services Hub at registration/badge pick up. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Get your Accessibility sticker credential
• Get your Accessibility questions answered
• Learn about our accessibility services

• Accessibility stickers are good for the whole weekend
• DO NOT remove your sticker for the entire duration of the event
• One companion sticker will be issued for each disabled patron (exceptions will be made for families with young children)
• If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Hub to be reissued

Please email [email protected] to request a Service animal permit. 

A Quiet Room is available to all MagicCon: Amsterdam badge holders who need to take a sensory break during show hours. Check the show map for the exact location. Please be courteous and respectful of your fellow fans sharing this space.

Quiet Room Hours

• Friday, July 17 10:00 AM - 7:00 PM
• Saturday, July 18 10:00 AM - 7:00 PM
• Sunday, July 19 10:00 AM - 7:00 PM

MagicCon: Amsterdam will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids, companions and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. Requests made after Friday, June 12, are not guaranteed.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about Accessibility policies or our services, please don’t hesitate to reach out to us.

We look forward to seeing you at MagicCon: Amsterdam.